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Terms and Conditions

Delivery

We offer Free Shipping over $100 on all purchases made in New Zealand. All parcels are sent using COURIER POST EXPRESS. Your signature and ID will be required upon delivery. The parcel can be delivered to your home or work. To ensure you are available to collect your purchase when it is delivered, we recommend that you enter your daytime or business address for your shipping address. Delivery takes 2 - 5 working days, depending on where you live. Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. Should there be a delay in dispatching your order we will contact you immediately to advise you of the reason for the delay.

Rosie + Grey,  insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Rosie + Grey, and transfer of responsibility in the same way. Please note that we aim to dispatch all orders within 24 hours (excluding weekends) Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

Returns

  • Please retain your receipt as proof of purchase.
  • Exchange items are accepted within 7 days of purchase. If these items are being posted or couriered to the store, the customer is responsible for covering the associated charges with such delivery.
  • Items must be returned in the same condition as they left the store. The original tags must be attached
  • No refunds or returns on sale items
  • No damaged or soiled items can be exchanged or returned
  • Please choose carefully as we do not have to provide a refund if you have changed your mind

Cancellation

Once items have been ordered online, they cannot be cancelled. However, the returns policy is the same for items ordered online as above. The customer must bear the cost of returning the items.

Information security

Your payment is processed through eWAY Payment Gateway. eWAY secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. ROSIE AND GREY will not store or transfer any of your credit card information. All data is transferred using eWAYs secure servers.

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